GlobalBet FAQ — All Your Questions Answered

No. Under GlobalBet's rules, each person may only hold one account. Creating multiple accounts is strictly prohibited and, if detected, all associated accounts may be permanently closed. Any bonuses may also be forfeited.

After logging in, go to "Profile Settings" to update your name, email, or mobile number. Identity verification may be required for certain changes. If you need assistance, reach out via live chat.

KYC (Know Your Customer) is the identity verification process. Simply upload a photo of your National ID or passport to complete it. Once verified, your withdrawal limit increases, processing times improve, and your account stays secure. Verification is typically completed within 24 hours.

GlobalBet currently supports the following payment methods:

• Mobile Banking
• Bank Transfer
• E-Wallet Services
• Internet Banking

Each method has its own minimum and maximum limits. Full details are available on the deposit page.

Deposits are credited to your account within 2-5 minutes in most cases. Bank transfers may take a little longer — typically 15-30 minutes. If your balance hasn't updated after 30 minutes, please contact support with your transaction reference number.

Withdrawals are typically processed within 12–24 hours. Completing your KYC verification can reduce this time further. Before withdrawing, make sure there are no pending bonus wager requirements on your account, as these may delay the process.

Minimum deposit amounts vary by payment method. Mobile banking minimums are generally kept low so everyone can get started easily. A minimum threshold also applies to withdrawals. For exact amounts, check the payments section in your account.

Newly registered members are automatically eligible for the welcome bonus on their first deposit. Check the bonus offers page before depositing and apply any relevant promo code. Make sure to read the bonus terms and conditions carefully.

Wagering requirements mean you must place a specified amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you need to wager BDT 3,000 before withdrawing. Requirements may vary for each bonus.

On GlobalBet, every bet earns you loyalty points. Accumulated points can be redeemed for bonus cash, free spins, or special rewards. Check your points balance and redeem them directly from your account dashboard.

GlobalBet offers a wide range of games:

• Slot Games — Hundreds of Options from Classic to Video Slots
• Fish Games — Thrilling Underwater Hunting Action
• Live Casino — Play Live with Real Dealers
• Sports Betting — cricket, football, badminton, and more
• Table Games — Roulette, Blackjack, Baccarat

If you get disconnected, the game outcome is determined server-side. Once you reconnect, you'll see the current game state. Any winnings are credited to your account automatically. If you run into an issue, contact support with your transaction ID.

RTP is the percentage of total wagers a game returns to players over the long term. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is returned. Keep in mind this is a long-term average — results within a single session can vary. You can find the RTP for each game on GlobalBet in that game's info section.

GlobalBet's official mobile app is available for download from our app page. Both Android and iOS versions are supported. For direct APK downloads, you may need to enable "Install from unknown sources" in your phone's settings. A full installation guide is available on the app page.

The app version offers faster game loading, biometric login, and push notifications. The browser version lets you play instantly without any download. Both versions use the same account and deliver a near-identical gaming experience.

Keeping the app updated is strongly recommended for security and performance. Some major updates may be mandatory — certain features may not work on older versions. To update, visit our app page and download the latest version.

You can apply for self-exclusion through the "Responsible Gaming" section in your account settings. Options range from 6 months to permanent exclusion. You can also submit a request via live chat. Visit our Responsible Gaming page for more details.

Go to the "Responsible Gaming" or "Deposit Limit" section in your account settings to set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately, while increasing one requires a 7-day waiting period.